Frequently Asked Questions

*Coronavirus notice: due to the ongoing COVID-19 pandemic, customers may experience some delays to their orders. Please allow up to 7 working days for your order to be shipped. Thank you for your support, patience and understanding – we hope our products can bring you peace and happiness at this tumultuous time. Stay safe and spread love!*

We aim to ship all orders within 1-3 working days of your purchase. To fulfill your orders we use Royal Mail in the United Kingdom, and various other couriers for larger orders. We send shipping notifications to customers via email and/or text (depending on which preference you selected at Checkout), so check your inbox for updates. If you have any further questions about shipping or your order, please email 516polish@gmail.com.

*Coronavirus notice: due to the ongoing COVID-19 pandemic, customers may experience some delays to their orders. We are currently working to schedule, but will continue to update you if the situation changes. Thank you for your support, patience and understanding – we hope our products can bring you peace and happiness at this tumultuous time. Stay safe and spread love!*

If your order has not arrived within 7 working days of receiving your tracking number (to state that it has been shipped), please contact us at 516polish@gmail.com quoting your name and order number. We will work with Royal Mail/the relevant courier to track your items where possible. Please note: in most cases, a compensation claim against Royal Mail can be made if your order has not arrived within 10 working days of being sent.

If your order has arrived damaged please send us a photograph within 7 days of receiving your order to 516polish@gmail.com, quoting your name and order number. We are happy to replace damaged items whilst stocks last. In the event that your damaged item is currently out of stock, we will provide a full refund.

22/4/20 Update: Due to temporary shipping restrictions, we are currently unable to send orders outside of the United Kingdom. Please check this page for updates on international shipping.

Mistakes can happen, especially when you’re checking out in a hurry. Please contact us if you have entered your shipping address incorrectly at 516polish@gmail.com. If we have not yet dispatched your order, we will be able to amend your shipping address. Orders are usually dispatched within 1-3 working days, and within 7 working days during our busiest periods. 

Unfortunately, if you contact us after we have already dispatched your order, your shipping address can no longer be altered. Customers are liable to pay a reshipping fee, and we cannot issue refunds for undelivered orders due to incorrect shipping address.

Usually, parcels with an incorrect shipping address will be returned back to us. After which, you may provide us with your correct shipping address and your order will be sent out to you again after the reshipping fee is settled.

We do not accept returns, except in the event that your items have arrived damaged or you received an incorrect product. Please see "my order has arrived damaged" for more information, or read our Refund Policy.

Yes, we can! To get a quotation, please visit our Wholesale, Large and Custom Orders page and fill out the form as fully as you can.

We are specialists at creating custom nail polish that is handmade and tailored to your unique requirements. If you have an event coming up and you're looking to add a personal touch, consider our custom packages. We cater for:

• Birthday favours
• Bridal shower favours
• Baby shower favours
• Wedding favours
• Personalised gifts
• Subscription boxes

We also provide stock for mobile nail technicians and nail salons. Visit our Wholesale, Large and Custom Orders page for more information. As a reminder, all of our nail polish is Vegan, cruelty free, non-toxic (which means it's safe to use on children too), and individually handmade.

Did you know that many traditional nail polishes can have as many as 10 toxic ingredients inside? These ingredients can be a real danger to our health, and put our respiratory system at risk unnecessarily. At 516 Polish, we are committed to ensuring our formula remains free from toxic ingredients, which is why we are proud to be a “10 free” brand. This means that our nail polish formula (including top coats and base coats) excludes the 10 most commonly used toxic nail polish ingredients:⁣ Toluene,⁣ Formaldehyde,⁣ Formaldehyde Resin⁣, Camphor⁣, Xylene⁣, Triphenyl Phosphate,⁣ Ethyl tosylamide,⁣ Dibutyl phthalate (DBP),⁣ Acetone and Parabens.⁣

Ingredients List

10 free creme nail polish base ingredients:

Butyl Acetate, Ethyl Acetate, Nitrocellulose, Acetyl Tributyl Citrate, Phthalic Anhydride/ Trimellitic Anhydride/Glycols Copolymer, Isopropyl Alcohol, Stearalkonium Hectorite, Adipic Acid/Fumaric Acid/Tricyclodecane Dimethanol Copolymer, Citric Acid

10 free holographic nail polish base ingredients:

Ethyl acetate, Nitrocellulose, Butyl acetate, Acetyl Triethyl Citrate, Isopropyl Alcohol, Phthalic Anhydride/Trimellitic Anhydride/Glycols Copolymer, Silica, N-Butyl Alcohol

10 free SuperGloss Gel Shine Top Coat ingredients:

Ethyl acetate - Solvent

Isopropyl alcohol - Solvent

Butyl acetate - Solvent

Cellulose Acetate Butyrate - Film Former

Acrylates Copolymer - Film Former

Trimethyl pentanyl diisobutyrate - Plasticiser

Tribenzoin - Plasticiser

Benzophenone-1 - UV Absorber

Dimethicone - Additive

Violet 2 (CI 60725) - Colourant which counteracts yellowing

10 free SuperShield Vitamin Enriched Base Coat ingredients:

Ethyl acetate, Butyl acetate

Isopropyl alcohol

Adipic acid/neopentyl glycol/trimellitic anhydride copolymer

Nitrocellulose

Acetyl tributyl citrate

Benzophenone-1

Tocopheryl acetate

Retinyl palmitate

Aqua

Panthenol

D- limonene

Ubiquinone

Citrus medica limonum (lemon) peel oil

Calcium pantothenate

Alpha-pinenes

Citral

CI 60725

10 free SuperMatte Fast Dry Top Coat ingredients:

Ethyl acetate

Butyl acetate

Alcohol denat

Cellulose acetate butyrate

Acrylates copolymer

Silica silylate

Hydrated silica

Trimethyl pentanyl diisobutyrate

Dipropylene glycol dibenzonate

Etocrylene

Polyethylene

516 GEL one step vegan gel polish ingredients:

Polyurethane-1

Propylene glycol

Stearalkonium bentonite

Water/aqua

Pigment [may also contain: Acrylates copolymper, Pentaerythritol tetra (3-mercaptopropionate), 2-Isopropyl thioxanthone, Trimethylbenzoyl diphenylphosphine oxide and Dimethicone]

MSDS sheets available on request

Don't worry, we've got you covered! Read our Nail Care Guide for tips on how to care for your natural nails.

As we launch more collections, we will be on the look out for more nail polish bloggers to swatch our products. If you are interested in being a swatcher for 516, send us an email to 516polish@gmail.com stating your:

• Name
• Instagram handle
• Blog (if applicable)

We would love to explore whether your business could be a good fit with ours. To enquire about becoming a stockist, please fill out the form on our Wholesale, Large and Custom Orders page.